The most important thing our hotels have in common is our Friendly Associates

We’re in the business of taking care of people. To do this properly, we have to understand it as a concept, know it in practice, and believe it as a team and as individuals. It has to be part of our DNA as a company, it has to be the essence of our culture, and it has to start at the top. Our philosophy is simple. If we treat our managers right, they will treat their associates right, and the associates will treat our guests right.